Refund & Replacement Policy

Unboxing Video Requirement

Because our snacks are freshly packed and shipped in bulk quantities, we are able to offer refunds or replacements only when the concern is supported by a clear, unedited parcel-opening video.

To be eligible for a refund or replacement, you must:

• Record a single, continuous video starting before the parcel is opened, clearly showing the sealed package, the shipping label, and the complete unboxing.
• Share this video with us within 24 hours of delivery, along with your order number.

If a parcel-opening video is not provided within 24 hours of delivery, or if the video does not clearly show the seal being opened, we will regretfully not be able to process a refund or replacement request. This policy exists to protect both our customers and our small home-based business from disputes that cannot be independently verified.

How to Raise a Request

Once you have your unboxing video ready, please write to us at our support email or WhatsApp number (see contact details below) within the 24-hour window, along with:

• Your order number
• The unboxing video
• A brief description of the issue (damaged item, missing item, incorrect item, etc.)

Our team will review the request and get back to you within 2–3 business days with the resolution.

Please Note

Since all our snacks are handmade in small batches using traditional methods, there may be minor, natural variations in colour, shape, size, or texture between batches. The product you receive may look slightly different from the images shown on our website or social media. This is a natural characteristic of handmade food products and is not considered a defect. Refund or replacement requests based solely on this variation will not be accepted.

Non-Returnable Items

As our products are edible/perishable food items, we do not accept returns of opened or consumed products. Refunds, where approved, are issued only after our internal review of the unboxing video and supporting details.

Refund Timelines

Approved refunds are processed back to the original payment method within 5–7 business days from the date of approval. Bank processing times may vary further depending on your bank.