Refund & Exchange Policy

At Orvello, we aim to deliver high-quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.

🔁 Exchange Policy

We currently do not offer refunds.

However, we do provide exchanges under the following condition:

If the size or fit is incorrect, you are eligible for an exchange.

📌 Exchange Conditions

To be eligible for an exchange:

• The request must be made within 3 days of delivery
• The item must be unused, unworn, and in original condition
• All original tags and packaging must be intact
• A valid unboxing video may be required for verification

🚫 Non-Eligible Cases

We do not offer exchanges or returns for:

• Change of mind after purchase
• Minor color variations (due to lighting/screens)
• Incorrect address provided by customer
• Used or damaged products after delivery

📦 Exchange Process

• Contact us via Instagram / Email / WhatsApp
• Share your Order ID + issue details
• Our team will verify and approve your request
• Once approved, we will guide you through the exchange process

🚚 Shipping for Exchange

• Customers may be required to bear shipping charges for exchange
• Exchange will be processed only after the product is received and inspected

❗ Important Note

We strongly recommend checking the size chart carefully before placing your order, as exchanges are only limited to size/fit issues.